Part 7: Control System Design

Marinangeli & Asociados SRL – Background: Understanding Their Mission and Objectives

Marinangeli & Asociados SRL stands as a well-established firm, catering to the specialized needs of businesses and individuals seeking administrative and legal services. Their extensive expertise enables them to guide clients through intricate legal matters, ensuring compliance and effectively resolving administrative challenges.

At the core of their operations lie three primary goals: delivering bespoke, top-notch services to their clients, maintaining an impeccable reputation within the legal and administrative spheres, and nurturing enduring relationships with their valued clientele. As an assessor, drawing from my experience as a full-time employee, my role revolves around providing expert counsel and unwavering support to the company's clients. Additionally, I actively contribute to the success of diverse projects and strive to enhance the firm's services continually.

Suitability of Control Systems for Marinangeli & Asociados SRL

Output Control: While measuring results and meeting targets remain important aspects, solely relying on output control might not align with the ethos of Marinangeli & Asociados SRL. The realm of legal and administrative affairs requires a nuanced, personalized approach. The overemphasizing output might inadvertently shift focus away from quality, as the complexities of each case and the unique needs of clients could be overlooked. Striving to meet rigid output metrics may lead to a short-term gain mentality, jeopardizing the firm's long-term success and hard-earned reputation.

Behavioural Control: Considering the nature of their services, behavioral control becomes a crucial aspect for Marinangeli & Asociados SRL. Upholding strict ethical and regulatory standards is paramount while dealing with clients. By implementing behavioral control measures, the company ensures employees adhere to established protocols and legal guidelines and maintain the utmost confidentiality in handling sensitive client information. Such control reinforces professionalism and adherence to procedural norms within the organization.

Clan Control: For Marinangeli & Asociados SRL, cultivating a culture of creativity and innovation is pivotal, especially when confronting diverse legal and administrative challenges. With an array of cases and clients to serve, fostering a collaborative and supportive work environment becomes essential. Clan control emerges as the ideal solution, encouraging employees to share their expertise, collaborate on complex cases, and devise innovative solutions. By promoting open communication and idea-sharing, the firm paves the way for continuous improvement, ensuring adaptability and unwavering dedication to clients.

Justification for the Appropriate Use of Each Control System

Output Control: Although output control yields valuable performance data, it might not be the most suitable choice for Marinangeli & Asociados SRL. The firm's commitment to providing top-tier, personalized services demands a more encompassing approach. Legal intricacies and individual client needs call for a comprehensive evaluation, embracing qualitative aspects and fostering creative problem-solving.

Behavioural Control: Given the intricacies of legal and administrative work, behavioral control is essential to uphold ethical and regulatory standards. By implementing clear protocols, the company can mitigate risks, protect client interests, and preserve its reputation. However, excessive reliance on behavioral control could hinder employee autonomy and creativity, potentially impeding the firm's adaptability to unique challenges.

Clan Control: Marinangeli & Asociados SRL, with its dynamic legal and administrative services, stands to benefit from clan control. Nurturing a collaborative and innovative work environment would encourage knowledge sharing and improve problem-solving capabilities. Nonetheless, an exclusive focus on clan control may introduce role ambiguity, necessitating balance with other control systems to ensure accountability and compliance.

To achieve its objectives effectively, Marinangeli & Asociados SRL can leverage a combination of behavioral control and clan control. Striking this balance would allow the firm to deliver exceptional legal and administrative services while fostering a dynamic and collaborative workspace. As they integrate these control systems harmoniously, the firm is poised for continued success and client satisfaction.

Resources

Edwards, J. (n.d.). Creating Organizational Control Systems – Mastering Strategic Management – 1st Canadian Edition. Creating Organizational Control Systems – Mastering Strategic Management – 1st Canadian Edition. https://opentextbc.ca/strategicmanagement/chapter/creating-organizational-control-systems/

Reed Kennedy, A. B., Jamison, W. E., Simpson, J., Kumar, P., Kemp, A., Awate, K., & Manning, K. (n.d.). 10.5 Creating Organizational Control Systems – Strategic Management. 10.5 Creating Organizational Control Systems – Strategic Management. https://pressbooks.lib.vt.edu/strategicmanagement/chapter/10-5-creating-organizational-control-systems/